Do you have a complaint?

At TD Bank, we take your complaints seriously and are committed to helping resolve your complaint about TD Bank or the service you’ve received. We appreciate your feedback, because this offers us the opportunity to offer a solution and improve our services. Please use any one of the contact options provided below.

Contact TD Bank

If you have a complaint, feel free to contact TD Bank. We are happy to help you with your complaint on business days between 9am and 5pm London time.  

  • You can reach the Customer Service Team via phone number +44 (0) 345 607 6006.

    Calling from within the UK: Local rates from landlines and mobile rate will apply depending on your telephone/mobile phone provider.

    Calling from outside of the UK: International rates for landlines and mobiles may apply depending on your telephone/mobile phone provider.

     
  • Send an email with your query to CustomerService@tdbanknv.com.

What happens next?

We aim to address your complaint within 10 working days. However, in some circumstances this may take up to 6 weeks. If TD Bank is unable to solve your complaint within 10 working days, you will receive a notification with the expected time period.
 

Are you a TD Bank customer and your complaint is not solved?

In the event of a dispute remaining unresolved after exhausting these procedures, or if we do not provide you with our final response within six (6) weeks of receiving your complaint, you may refer your complaint to the Financial Services Complaint Tribunal in the Netherlands, Klachteninstituut Financiële Dienstverlening (Kifid). You can refer your complaint to Kifid either through the complaints form made available on the FIN-NET website or by contacting them at:

Complaints Institute for Financial Services (Kifid)
PO Box 93257
2509 AG The Hague
The Netherlands
Telephone: +31 70 3338 999

Further information is available on FINNET’s website or Kifid website at www.kifid.nl

Please note that you may wish to use the form and information available on the FIN-NET website if you are an English speaker.

Have you obtained a service or product from us online? You can also choose to submit your complaint via the European ODR Platform for online dispute resolution. If you submit your complaint via the ODR platform, please fill in the following e-mail address on the form: CustomerService@tdbanknv.com.

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